Managed Services

IT management has been called the “black hole” of the back office. It can sometimes be a Service Desk 02 drain on resources, money, and most of all time; time you don’t have. Business executives responsible for IT are looking for a qualified partner to take IT management off of their hands.

With the Valley Technical Managed Platform, we manage, maintain and support your entire IT infrastructure for one monthly fee, whether your equipment is at your location, in a colocation or cloud provider. With our platform, you can “grow as you go” which means you have the flexibility to start with the managed IT services that make the most sense for your organization, and then grow with us as your needs grow. Take a look below at our offerings to see which best fits your needs!

Service Desk: IT Support when you need it!

Located in the US and staffed by knowledgeable, well-trained IT customer care specialists, our IT Service Desk is ready and available to quickly address your needs. Whether it’s a device, a software issue, or a problem with your network, our team will stick with you until a solution is found.

When you call our IT Service Desk we get right down to business with:

Live Support, 24/7

Work late? Work early? Work weekends? It doesn’t matter. Any time you run into a problem with your technical equipment you can give our team a call.

Fast Issue Resolution

Our Service Desk is staffed by seasoned technicians with a minimum of two years’ experience resolving application, desktop and network-level issues. When you call, you can count on receiving reliable, top-tier support.

Microsoft Office Expertise

Our Service Desk technicians are certified Microsoft Office Professionals and fully qualified to deliver expert support for Word, Excel, PowerPoint, Outlook, and more.

Customer Recognition

Each time one of your users calls the Service Desk, our technician automatically sees your unique customer profile so we can move more quickly to correct your problems.

Optimize your Desktop Environment

Our cost-effective preventative maintenance service for desktops proactively and regimentally monitors and addresses common problems experienced by your desktop end users.

We use a mix of remote monitoring and management tools, back office services and bundled third-party software options to provide efficient and effective desktop management.

Whether it’s viruses, spyware issues, or installing patches, we handle it all – quietly and in the background – to ensure uninterrupted access to end user computing resources and keep your team productive.

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